Refund policy



Returns

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused and unopened
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Please reach out through our Contact page and we’ll respond within 24–48 hours.

If your return is accepted, we’ll provide:

 

  • A prepaid return shipping label (free returns)
  • Instructions on how and where to send your package

 

Please note: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately via our Contact page and we’ll respond within 24–48 hours in order to remedy the issue.

Exchanges

The fastest way to receive a different item is to:

  1. Request a return for your original item
  2. Place a new order once your return is approved

 

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Opened or used personal care products
  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before requesting a return.

 

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still meet the return eligibility requirements listed above.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method
  • Refunds are processed within 10 business days

Please note: Your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us via our contact page.

Fees

  • Free return shipping
  • No restocking fees

Need Help?

For any return or refund questions, contact us via contact page.